Shall you feel undatisfied with any service CW has provided,please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.In the event of a complaint or claim for compensation,you must inform us by email,regular mail,or facsimile in writing within 15 days from the end of your tour.Relevant receipts and substantiating evidence must be attached to the letter of claim.CHT will not be liable for any claims made later than 15 days after the completion of your tour